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Case Study
Client: APA

Rollout of training easier with fit‑for‑purpose design and collaborative process

The introduction of new training programs in large companies requires more than developing the training itself. It is a change process that needs to be visible and has to be managed.

New training programs need to make a good first impression and follow it up with tools that make the training easier. The manuals must work as training manuals, not just look good or follow the company document style.

The problem

New training materials and operations manuals needed to be designed for different sorts of training and a variety of locations – but there needed to be a cohesiveness within the variety and it all had to work within the new brand guidelines. Then the volume of manuals had to be produced in collaboration with several writers.

And the change management team need visuals to explain the process and the responsibilities of all involved in the change.

The solution

Process, tools and templates. Plus a specialist understanding of technical manual design.

We designed the internal brand for various types of training – this extended beyond the manuals to the digital content. The design of the manual content was created in collaboration with the training designer to ensure they work as training manuals, not just look good. That style was used across all types of training manuals to provide the benefits of consistent visual language.

We created diagrams and worked with the change management team to create visuals explaining the RASCI process to show the responsibilities of all involved in the change.

Training people to run or maintain a power plant is serious stuff. The same level of care that goes into developing training to avoid risk and run equipment optimally needs to be paid to the design of the training materials.

Training manuals have specific design requirements that often go beyond anything specified in company brand style guides. In particular, training manuals are usually table-heavy. This means that the company style needs to be expanded so that the design of the manuals will fit the requirements of the brand and at the same time be fit for the purpose for which they are being designed.

When we extend the company branding for use in training manuals we are designing for ease of use, which means the navigation needs to make sense, the rhythm of the content should be easy to understand and the extra tips or comments that add depth to the explanations must be seen as extra layers of information.

Collaborative editing makes the process of populating the design with content much easier. Table styles plug-ins ensure consistent table styling and reduce production time. And the addition of workflows adds simplicity and visibility to the proofing process. The use of collaborative editing means we can provide fixed prices for technical manuals as the impost of author's corrections is no longer an issue.

Various training binders

The format of the manuals depends on the situation in which they will be used. Some are binders with tabs, others are saddle-stitched manuals inserted into binders and others use magazine holders to store individual components.

Sets of training manuals for trainees, coaches and assessors

Part of the series of manuals designed for power station technical training. The same colour coding is used to delineate the assessor, coach and learner guides across different sets of training.

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